Privacy Policy

Effective Date: 1st January, 2025

At Carltech Store, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you visit or make a purchase from our website www.carltech.co.ke

1. Information We Collect

When you visit or use our site, we may collect the following types of information:

A. Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (e.g. credit/debit card details, mobile money, PayPal)

B. Non-Personal Information

  • IP address

  • Browser type and version

  • Pages you visit

  • Time and date of visit

  • Referring website

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders

  • To communicate with you about your orders or inquiries

  • To improve our website and customer service

  • To personalize your shopping experience

  • To send you promotional emails (you can opt out anytime)

  • To detect and prevent fraud or unauthorized transactions

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service providers (e.g. payment processors, shipping partners) to complete your orders

  • Legal authorities if required by law or to protect our rights and safety

  • Marketing platforms (like email services), only with your consent

4. Payment Security

All transactions are processed securely through trusted third-party gateways. We do not store your full payment details on our servers.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us:

  • Remember your preferences

  • Track site usage

  • Offer personalized content

You can disable cookies in your browser settings, but some features of our site may not function properly.

6. Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold about you

  • Request corrections or deletions

  • Withdraw your consent at any time

  • Opt out of marketing communications

To exercise any of these rights, please contact us at info@carltech.co.ke

7. Data Retention

We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions or concerns about this policy or your personal information, please contact us:

📧 Email: info@carltech.co.ke
đź“Ť Address: Nairobi Tea Room, Junction Building